1. Required Documentation

At the time of vehicle pick-up at Goldcar offices, the following documents must be presented, along with driving license eligibility:

- National ID Card or Passport
- Driver’s License
  - Economy class: Minimum of 2 years of valid license required
  - Mid-size class: Minimum of 2 years of valid license required
  - Upper class: Minimum of 2 years of valid license required

2. Driver Age Requirements

Goldcar applies minimum age restrictions for drivers at the time of vehicle pick-up. These are as follows:
(*Note: With the optional Young Driver Package, drivers aged between 21–25 with at least 1 year of license can also rent.*)

- Economy class: Minimum age 21
- Mid-size class: Minimum age 23
- Upper class: Minimum age 25

To sign the rental agreement, the driver must be at least 21 years old and must hold a driver’s license for at least 1 year regardless of age.
An additional young driver surcharge will apply to customers aged 21–24. This surcharge depends on the driver’s age, vehicle category, date of license issue, and rental duration, as described in Article 3 of the Special Rental Terms.

While the minimum requirement is being at least 21 years old and holding a license for at least 12 months, this may vary based on the car category.
The maximum rental age is 70 years.
Drivers aged 21–25 with 1–3 years of driving experience will be subject to additional fees depending on age and vehicle category.

3. Credit Card Requirements

At the time of pick-up, the driver must present a credit card issued in their name to cover the required deposit.
Amex, Diners Club, and debit cards are not accepted.

Deposit amounts by vehicle category:
- Economy class: 3,000 TRY
- Mid-size class: 5,000 TRY
- SUV class: 6,000 TRY
- Minivan, Premium & Luxury class: 30,000 TRY (two credit cards required)

Deposit Release:
Deposits are released within a maximum of 30 business days following the return of the vehicle to a Goldcar representative.

4. Mileage Limit

Goldcar applies mileage limits depending on the number of rental days. The detailed mileage table is as follows:

5. Fuel Policy

Vehicles are delivered with a full fuel tank and must be returned full.
If the customer fails to return the vehicle with a full tank, the cost of the required fuel will be deducted from the deposit along with a 200 TRY refueling service charge.

6. Additional Services

- Additional driver: 90 TRY per day per driver
- Baby seat: 200 TRY per day per seat

7. Cross-Border Policy

Cross-border travel is not permitted with Goldcar vehicles.

8. Roadside Assistance

For roadside support, customers can contact Yolcu360 at: 0850 360 5 360

9. Insurance and Coverages

The rental vehicle is covered against collision, damage, theft, and attempted theft.
Exclusions to coverage are outlined in the rental agreement documents presented at pick-up.
Rental rates include Compulsory Third-Party Liability Insurance and Voluntary Liability Insurance, which covers damage caused to third parties during use of the vehicle.

10. Important Information

- A Findeks credit report check will be conducted upon vehicle pick-up.
- All customers renting from any Goldcar office are required to present a boarding pass.
- If the vehicle is returned earlier than the agreed return date, the refund will not reflect the total rental period.
  Instead, the used days will be calculated and charged, and the unused days will be refunded based on the applicable rate for those dates.
- Terms and conditions not mentioned above will be presented for your signature by the Goldcar representative at pick-up. Please ensure you carefully read the document before accepting the vehicle.
- If the vehicle requires extra cleaning upon return, Goldcar reserves the right to charge a 2,000 TRY cleaning fee.