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REQUIRED DOCUMENTATION:

At the time of pick-up, the following physical documentation* issued in the main driver ́s name must be presented at the rental desk of all stations:

  • Valid Passport/or ID card

  • Valid Driving License

    • For Economy Class Vehicles: Minimum 1 years driving license is required.

    • For Medium Vehicles: Minimum 1 years driving license is required.

    • For Upper Class and SUV-type Vehicles: Minimum 3 years driving license is required.

*At least one of them must be chipped.

DRIVER AGE:

OtoQ company applies a minimum driver age limit determined according to car segments during delivery. Minimum driver age limits are set out below.

  • For Economy Class Vehicles: Minimum 21

  • For Medium Vehicles: Minimum 21

  • For Upper Class and SUV-type Vehicles: Minimum 24

A young driver surcharge generally applies to drivers up to the age of 24 years. The applicable young driver surcharge and age policy may differ depending on your selected car category and country.

For drivers over the age of 72 years, a senior driver surcharge or alternatively the purchase of extra insurance may apply. If applicable, payment is taken in the local currency at the rental desk according to the supplier.

MEANS OF PAYMENT:

During car delivery all offices require one credit card issued in the driver's name to cover the deposit. The deposit varies depending on the type of car you will rent.

  • For Economy and Medium Class Vehicles: 1 Credit Card

  • For Upper Class and SUV-type Vehicles: 2 Credit Cards

Most welcomed payment types

Visa or Mastercard

Some suppliers may not accept

American Express, Union Pay, Visa Premier, or Diners/ Discover Club, Carte Bleue, Debit Cards.

Most Declined Payment Types

Prepaid Debit Cards, Prepaid Credit Cards, Virtual Credit Cards (Apple Pay, Corporatepay, and Comparable), and Cash

Note: Please note that if you fail to produce a valid credit card or have insufficient funds available, the car rental agent may refuse to release the vehicle. In this instance, your reservation will be charged in accordance with the agreed no-show policy.

SECURITY DEPOSIT FOR THE CAR

Upon collection of the car a security deposit will be blocked on the driver’s credit card. This deposit is determined by the supplier considering your selected car category. Please be informed that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present a credit card with a chip, pin code, and embossed numbers.

Estimated deposit amounts:

  • For Economy Class Vehicles: 450€ (Currency)

  • For Medium Vehicles: 650€ (Currency)

  • For Upper Class and SUV-type Vehicles: 1200€ (Currency)

*Note: For luxury cars, two credit cards with the same driver’s name are required for all rentals. The credit card must not be from the same issuer but the required deposit amount must be available only on one of the two cards.

Other Conditions:

If the driver is going to use a company credit card (Commercial card), an approval letter on letterhead, stamp and wet signature with the company's trade name is required. The signatory must be a company partner or a member of the board of directors. A signature circular of the person who will sign is required.

Removal of Provision:

After you return the car, provisions will be removed within a maximum of 10 working days after.

MILEAGE LIMIT

The detailed table regarding the number of rental days and the mileage limit applied by OtoQ  is below. In cases where the mileage limit is exceeded, for the economic and middle group segment 0,30€; for the premium, SUV, 9-Pax, and Luxury groups 0,50€ per km will be charged.

# RENTAL DAYS

DAILY MILEAGE LIMIT

PER RENTAL MILEAGE LIMIT

ECONOMY

LUXURY

ECONOMY

LUXURY

1

300 km

300 km

4000 km

4000 km

2

300 km

300 km

4000 km

4000 km

3

300 km

300 km

4000 km

4000 km

4

300 km

300 km

4000 km

4000 km

5

300 km

300 km

4000 km

4000 km

6

300 km

300 km

4000 km

4000 km

7

300 km

300 km

4000 km

4000 km

8

300 km

300 km

4000 km

4000 km

9

300 km

300 km

4000 km

4000 km

10

300 km

300 km

4000 km

4000 km

11

300 km

300 km

4000 km

4000 km

12

300 km

300 km

4000 km

4000 km

13

300 km

300 km

4000 km

4000 km

14

300 km

300 km

4000 km

4000 km

15

300 km

300 km

4000 km

4000 km

15+

300 km

300 km

4000 km

4000 km


FUEL INFORMATION

Same to Same: Pick up and drop off with the same level of fuel.

If the car is not returned with a full tank, suppliers will charge fuel plus refueling 20€ charges.

EXTRAS - PAYABLE AT PICK-UP

  • Additional Driver

    • 5 € (EUR) per person

    • 50€ (EUR)/ for rentals of 10 days or more

    • 50€ (EUR)// for monthly rentals

*A maximum of 2 additional drivers are accepted.

  • GPS / Navigation

    • 5 € (EUR) per day

    • 50€ (EUR) / for rentals of 10 days or more

    • 50€ (EUR) / for monthly rentals

  • Infant / Children Seat

    • 4€ (EUR) per day

    • 40€ (EUR) / for rentals of 10 days or more

  • Mini Damage Insurance

    • N/A (Currency) per day

    • N/A (Currency) / for monthly rentals

  • Super Mini Damage Insurance

    • N/A (Currency) per day

    • N/A (Currency) / for monthly rentals

CROSS BORDER TRAVEL

Cross border travel is not usually permitted.

ON THE SPOT ASSISTANCE

In very rare cases you may need our support when you arrived at your pick-up location. Assumed you have problems finding the supplier, its location, or you have problems getting the car, our professional customer service team will assist you in such cases.

Our customer service team is happy to help you 24/7 in your dedicated language.

Yolcu360 Customer Support Line: 0850 360 5 360

INSURANCE AND COVERAGE

The vehicle you will rent is protected against crashes, theft, and theft attempts. Damages to third parties are also protected within the limits of traffic insurance. There is no damage exemption in the insurance conditions that we apply. However, the costs of damages that are not properly recorded (accident detection report, alcohol report, documents of the parties involved in the accident, etc.) belong exclusively to the user. In the case of undeclared damages, the damage repair process is definitely not carried out with the driver's statement.

IMPORTANT INFORMATION

Other rental conditions, other than the titles mentioned above, will be notified to you during the delivery of the car by a representative of the …… company, to be submitted for your signature. Please do not forget to read the document presented to you before receiving the car.

IATA

Description

Phone #1

Pick Instructions

TIA

Tirana Airport

+355682042222

Our agents will wait for you upon arrival and go together to our office which is located at car rental center of airport

SJJ

Sarajevo Airport

+387 62 333 123

Please proceed to the airport's rent a car center which is located outside of the airport.

ATH

Athens Airport

+306947200276

Our representative will meet and greet your at the 3rd lane in front of gate 4 (ARRIVALS Terminal) at the parking #2 entrance, holding an OTOQ sign.
For any need please call the following number:00 30 6947 200 276

CFU

Corfu Airport

+302661023700

Our representative will meet and greet you at th arrivals hall, holding a sign with your name.

CHQ

Chania Airport

+306972219270

Our Representative will meet and greet you upon your arrival, at the arrivals hall holding an OtoQ sign.

HER

Heraklion Airport

+306972323286

Our representative will meet and greet you upon your arrival, and together you will go to our office to collect your car.

RHO

Rhodes Airport

+302241081011

Please proceed to the meeting point, which located outside gate B of the arrivals hall. Our shuttle bus will transfer you to our office to collect your car.

SKG

Thessaloniki Airport

6984222222

Our representative will meet and greet you at the entrance of parking No. 6 of the airport area. For any further assistance please call +30 69 84 222222

ZTH

Zakynthos Airport

+302695023665

Representative will meet-and-greet you in the arrivals hall holding a board with your name on. They will drive you to the office with a shuttle or service car. Estimated drive time 3’. To avoid delays it’s important that all pertinent information e.g. flight number, phone number, are submitted at least 24 hours prior your arrival. The office is located 500m from airport’s main gate.

CMN

Casablanca Airport

+212614656565

Our representative will meet and greet you upon your arrival, and together you will go to our office to collect your car.

RAK

Marrakesh Airport

+212614656565

Our representative will meet and greet you upon your arrival, and together you will go to our office to collect your car.

MLA

Malta Airport

+356 79001019

Our representative will meet and greet your and lead you to our office to collect your car

BEG

Belgrade Airport

+381643330300

Our representative will meet and greet you at the arrivals hall holding an OtoQ sign.

TUN

Tunis Airport

+216 58 529 480

Our representative will meet and greet you outside of the arrivals area upon your arrival.

ADB

Izmir ADB Airport

+90 216 8888 724

Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number) and proceed to our desk in terminal

AYT

Antalya Airport

+90 216 8888 724

Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number).

IST

Istanbul Airport

+90 216 8888 724

Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number) and proceed to our meeting point at column 11 of -2 floor.

NAV

Nevsehir Airport

+90 216 8888 724

Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number).

SAW

Istanbul SAW Airport

+90 216 8888 724

Upon your arrival please contact us at +90 535 542 01 05 (WhatsApp number) and proceed to our meeting point at column 20 of the arrivals floor.

ZNZ

Zanzibar Airport

+255 766 654 312

Meet and Greet service. Our representative will wait for you with a sign board in the arrival halls. Meeting point is the exit gate which it is the main gate to exit from Zanzibar airport. Please call +255 766 654 312 if you need assistance

MCO

Orlando Airport

+13213501439

Pick Up Instruction - When the Costumer already get the Baggage have two options:
A.- Call us to our contact number +13213501439 to received instructions.
B.- Go to the 1st Floor Ground Transportation and looking for the Stops A-
11,12,13/ B-11,12,13 or C277 depending which side you are and send to us a text to our contact number +13213501439 with the information of the stop.

MIA

Miami Airport

1-888-656-7383

Upon arrival at the Miami International Airport please follow the signs to the car rental center that will guide you to the Miami Mover which delivers customers to the Car Rental Facility. When you arrive at the Car Rental Center, please follow the signs to the Off Airport Rental Car Shuttles and wait at Shuttle station 4 or 5 to take our free Shuttle Service. Please call plus 1-888-656-7383 for a courtesy shuttle to our location.

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