REQUIRED DOCUMENTATION:

At the time of pick-up, the following physical documentation* issued in the main driver ́s name must be presented at the rental desk of Otocar:

• Valid Passport/or ID card

• Valid Driving License

  • For Economy Class Vehicles: Minimum 2 years driving license is required.

  • For Medium Vehicles: Minimum 3 years driving license is required.

  • For Upper Class Vehicles: Minimum 3 years driving license is required.

*At least one of them must be chipped.

DRIVER AGE:

Otocar company applies a minimum driver age limit determined according to car segments during delivery. Minimum driver age limits are set out below.

(The Young Driver package can be purchased additionally.)

• For Economy Class Vehicles: Minimum 23

• For Medium Vehicles: Minimum 24

• For Upper Class Vehicles: Minimum 25

MEANS OF PAYMENT:

During car delivery Otocar offices require one or two credit cards issued in the driver's name to cover the deposit. The number of credit cards varies depending on the type of car you will rent.

Note: Please note that if you fail to produce a valid credit card or have insufficient funds available, the car rental agent may refuse to release the vehicle.

SECURITY DEPOSIT FOR THE CAR

Upon collection of the car a security deposit will be blocked on the driver’s credit card. This deposit is determined by the supplier considering your selected car category. Please be informed that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present a credit card with a chip, pin code, and embossed numbers.

Otocar company applies a certain amount of deposit from the driver's own registered credit card during the vehicle delivery.

Estimated deposit amounts:

• For Economy Class Vehicles: 1000 TL

• For Medium Vehicles:1500 TL

• For Upper Class Vehicles: 3000 TL

*Note: For luxury cars, two credit cards with the same driver’s name are required for all rentals. The credit card must not be from the same issuer but the required deposit amount must be available only on one of the two cards.

Other Conditions:

If the driver is going to use a company credit card (Commercial card), an approval letter on letterhead, stamp and wet signature with the company's trade name is required. The signatory must be a company partner or a member of the board of directors. A signature circular of the person who will sign is required.

Removal of Provision:

After you return the car Otocar, provisions will be removed within a maximum of 30 working days after.

MILEAGE LIMIT

The detailed table regarding the number of rental days and the mileage limit applied by Otocar is below.

FUEL INFORMATION

Otocar company collects the vehicles with the fuel level at the time of delivery. Please remember to check the fuel gauge when receiving the vehicle.

EXTRAS - PAYABLE AT PICK-UP

• Additional driver

• Baby seat

• Navigation system

• ADDITIONAL KM

•  SUPER INSURANCE

•  LCF (Rubber Glass Headlight Insurance)

CROSS BORDER TRAVEL

Cross border travel is not usually permitted.

ON THE SPOT ASSISTANCE

In very rare cases you may need our support when you arrived at your pick-up location. Assumed you have problems finding the supplier, its location, or you have problems getting the car, our professional customer service team will assist you in such cases.

Our customer service team is happy to help you 24/7 in your dedicated language.

Yolcu360 Customer Support Line: 0850 360 5 360

OTOCAR 0850 217 17 17 (Santral)

INSURANCE AND COVERAGE

The vehicle you are renting is protected against collision, damage, theft, and attempted theft. Violations of the protection coverage will be specified in the document presented to you signed during the vehicle handover process.

IMPORTANT INFORMATION

During the vehicle handover, the company will conduct a rental risk analysis. Based on the results of this analysis, it will be determined whether the vehicle will be delivered or not.

In the event that the vehicle is returned before the scheduled return date, the refund amount will not cover the entire rental period. The daily rate for the days the vehicle was used by the renter will be deducted from the total rental fee, and the remaining amount will be refunded. This calculation will be based on the rental rate applicable on the respective date.

Other rental conditions, other than the titles mentioned above, will be notified to you during the delivery of the car by a representative of the Otocar company, to be submitted for your signature. Please do not forget to read the document presented to you before receiving the car.