REQUIRED DOCUMENTATION:

At the time of pick-up, the following physical documentation* issued in the main driver ́s name must be presented at the rental desk of AYES:

• Valid Passport/or ID card

• Valid Driving License

  • For Economy Class Vehicles: Minimum 4 years driving license is required.

  • For Medium Vehicles: Minimum 5 years driving license is required.

  • For Upper Class and SUV-type Vehicles: Minimum 6 years driving license is required.

*At least one of them must be chipped.

DRIVER AGE:

AYES company applies a minimum driver age limit determined according to car segments during delivery. Minimum driver age limits are set out below.

• For Economy Class Vehicles: Minimum 24

• For Medium Vehicles: Minimum 26

• For Upper Class and SUV-type Vehicles: Minimum 28

MEANS OF PAYMENT:

During car delivery AYES offices require one or two credit cards issued in the driver's name to cover the deposit. The number of credit cards varies depending on the type of car you will rent.

• For Economy and Medium Class Vehicles: 1 Credit Card

• For Upper Class and SUV-type Vehicles: 2 Credit Cards

Note: Please note that if you fail to produce a valid credit card or have insufficient funds available, the car rental agent may refuse to release the vehicle.

SECURITY DEPOSIT FOR THE CAR

Upon collection of the car a security deposit will be blocked on the driver’s credit card. This deposit is determined by the supplier considering your selected car category. Please be informed that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present a credit card with a chip, pin code, and embossed numbers.

AYES applies a certain amount of provision from the driver's registered credit card(s) during the vehicle handover.

Estimated deposit amounts:

• For Economy Class Vehicles: 750 TL

• For Medium Vehicles: 1250 TL

• For Upper Class and SUV-type Vehicles: 2500 TL

*Note: For premium class and SUV type vehicles, at least 2 credit cards are required. A provision of 1250 TL is applied to each card, totaling 2500 TL.

*Note: For luxury cars, two credit cards with the same driver’s name are required for all rentals. The credit card must not be from the same issuer but the required deposit amount must be available only on one of the two cards.

Other Conditions:

If the driver is going to use a company credit card (Commercial card), an approval letter on letterhead, stamp and wet signature with the company's trade name is required. The signatory must be a company partner or a member of the board of directors. A signature circular of the person who will sign is required.

Removal of Provision:

After you return the car AYES Company, provisions will be removed within a maximum of 10 working days after.

MILEAGE LIMIT

The detailed table regarding the number of rental days and the mileage limit applied by AYES is below. In cases where the mileage limit is exceeded, 1,75 TL + VAT per km will be charged.

FUEL INFORMATION

AYES Company delivers vehicles with full fuel tanks. If you return the vehicle with a fuel level lower than the level indicated on the vehicle delivery form, you will be charged for the difference in fuel and an additional service fee of 50 TL.

EXTRAS - PAYABLE AT PICK-UP

• For each additional driver, a fee of 15 TL per person per day is applied. For rentals of 12 days and longer, as well as monthly rentals, the fee is a fixed amount of 250 TL. A maximum of 2 additional drivers are allowed.

• The daily cost for a navigation system is 30 TL. For rentals of 12 days and longer, as well as monthly rentals, the cost is a fixed amount of 600 TL.

• For a baby seat, the daily cost is 10 TL. For rentals of 12 days and longer, the cost is a fixed amount of 250 TL.

• The daily cost for mini damage insurance is 20 TL. For monthly rentals, the cost is 450 TL.

• The daily cost for super mini damage insurance is 25 TL. For monthly rentals, the cost is a fixed amount of 600 TL.

• The daily cost for winter tires is 10 TL. For monthly rentals, the cost is 250 TL.

CROSS BORDER TRAVEL

Cross border travel is not usually permitted.

ON THE SPOT ASSISTANCE

In very rare cases you may need our support when you arrived at your pick-up location. Assumed you have problems finding the supplier, its location, or you have problems getting the car, our professional customer service team will assist you in such cases.

Our customer service team is happy to help you 24/7 in your dedicated language.

Yolcu360 Customer Support Line: 0850 360 5 360

Emergency Support Line: 0850 455 1 555 - 0532 607 20 47

INSURANCE AND COVERAGE

The vehicle you will rent is protected against crashes, theft, and theft attempts. Damages to third parties are also protected within the limits of traffic insurance. There is no damage exemption in the insurance conditions that we apply. However, the costs of damages that are not properly recorded (accident detection report, alcohol report, documents of the parties involved in the accident, etc.) belong exclusively to the user. In the case of undeclared damages, the damage repair process is definitely not carried out with the driver's statement.

IMPORTANT INFORMATION

Ayes Rent a Car performs a Findeks credit score inquiry during the vehicle delivery process. The condition of the vehicle may vary based on this credit score.

Other rental conditions, other than the titles mentioned above, will be notified to you during the delivery of the car by a representative of the AYES company, to be submitted for your signature. Please do not forget to read the document presented to you before receiving the car.