Our team is at your service 24/7 to assist you! Please do not hesitate to contact us if you encounter any technical difficulties or have any questions about your reservation. If your question is not among the ones below, you can call us at +44 800 066 8850 or send us an email at [email protected].

How can I pick my rental car?

After the car rental reservation process is done, the relevant rent a car office is informed and the car you choose is prepared for you in the office. This process is done by Bookcars for you. It is enough to go to the car rental office with your credit card and driver's license.

How can I return my rental car?

If the car is rented directly from the rent a car office, you can return the car to the rental office and complete the necessary procedures. If you have picked the car with the valet service, you can return it via the valet.

How can I cancel my rental?

You can call our call center 24/7 to cancel your rental.

Can I rent a car with someone else’s credit card?

Online reservations can be paid with someone else’s credit card, but the credit card information of the driver, who will be driving the car, is required when picking up the car.

Do I need to carry my driver’s license when I rent a car?

When renting a car, you must have a document proving your identity, your driver's license, and your credit card with you.

Can someone else drive the car that I rented?

Other passengers defined as an additional driver in the car rental agreement can also use the vehicle for a certain fee thanks to the additional driver feature.

How does the reservation system work?

Select the car you want to rent or the service you want to use. After finding the suitable car and service, complete your reservation by entering the necessary information.

Can I make a reservation without using my credit card?

As Bookcars offers you the best price, you are required to enter your credit card information during the reservation process.

What types of payment facilities are available?

You can use all your debit and credit cards during the reservation process.

How will I know that my reservation has been confirmed?

An email will be sent to you once your reservation is confirmed.

Under what conditions can I cancel or change my reservation?

You can call our company 48 hours before the car is put into operation to carry out the necessary cancellation procedure.

Do I have to make any payment during the reservation?

Because Bookcars offers you the best price, you are required to enter your credit card information and make a payment during the reservation process.

I can’t drive a car, can I get a private driver service?

We are currently unable to provide a private chauffeur service. However, we will offer this service in the future.

Is there a fee for an additional driver?

To use an additional driver, the current driver’s license and identity information of the additional driver will be added to the rental agreement for a fee. If an additional driver is used without notification and an accident occurs, all drivers are held separately and collectively responsible. The additional driver is also expected to meet the age restriction.

Do I have to pay a fee for my child?

If there is a child or baby in the car, a baby and child seat must be present in the car. Under these conditions, the supplier company can provide the renter with a baby and child seat for an additional fee.

How much additional fee do I have to pay if I want to use the car for a longer period than stated?

Additional fee payments vary according to company conditions. If the car’s delivery date exceeds the reserved date, the daily fee is collected based on the list price of the valid day by the company you rented.

What does car insurance include?

The contract you sign when receiving your car includes information about the scope of car insurance and payments to be made in case of damage. You should read carefully to learn the content of this information.

Am I liable for damage in the event of an accident?

The Collision Damage Waiver is a scheme that diminishes the liability of the driver under the car rental agreement in case of damage. If your car is insured, you can opt to waive the damage. Some parts and elements of the car may not be covered by this collision damage waiver insurance. Be sure to check the "What's Included" section in the insurance when receiving the car.

Are there any car rental campaigns for discounted prices?

Always check the campaign tab on Bookcars Car Rental App or bookcars.com website to rent a car with discounted prices.

Can I get a refund if I return my car earlier than specified?

From the start date of the rental, your agreement continues until the date reserved. There is no possibility of a refund for returns prior to the reserved date.