REQUIRED DOCUMENTATION:

At the time of pick-up, the following physical documentation* issued in the main driver ́s name must be presented at the rental desk of Central:

• Valid Passport/or ID card

• Valid Driving License

  • For Economy Class Vehicles: Minimum 1 years driving license is required.

  • For Medium Vehicles: Minimum 2 years driving license is required.

  • For Upper Class Vehicles: Minimum 5 years driving license is required.

*At least one of them must be chipped.

DRIVER AGE:

Central company applies a minimum driver age limit determined according to car segments during delivery. Minimum driver age limits are set out below.

• For Economy class vehicles: Minimum age is 21 (*Note: Renters must be at least 21 years old, and an additional young driver fee will be charged for renting Economy class vehicles).

• For Midium class vehicles: Minimum age is 25 (*Note: Renters must be at least 21 years old, and an additional young driver fee will be charged for renting Mid-size class vehicles).

• For Upper class vehicles: Minimum age is 28 (*Note: Renters must be at least 21 years old, and an additional young driver fee will be charged for renting Premium class vehicles).

MEANS OF PAYMENT:

A valid credit card in the renter's name is required to cover the deposit amount at the Central office during the vehicle handover.

For upper group vehicles, double credit cards are accepted.

Note: Please note that if you fail to produce a valid credit card or have insufficient funds available, the car rental agent may refuse to release the vehicle.

SECURITY DEPOSIT FOR THE CAR

Upon collection of the car a security deposit will be blocked on the driver’s credit card. This deposit is determined by the supplier considering your selected car category. Please be informed that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present a credit card with a chip, pin code, and embossed numbers.

Central company applies a certain amount of pre-authorization from the renter's own registered credit card during the vehicle handover.

For upper group vehicles, double credit cards are accepted.

Estimated deposit amounts:

• For Economy Class Vehicles: 1000₺

• For Medium Vehicles: 1500₺

• For the Prestige Group:2500₺

• For Premium and Luxury Group: 4000₺

In the case of premium and luxury class vehicles, Central company implements a dual credit card policy. Half of the pre-authorization amount is charged from one credit card, while the other half is charged from the second credit card.

*Note: For luxury cars, two credit cards with the same driver’s name are required for all rentals. The credit card must not be from the same issuer but the required deposit amount must be available only on one of the two cards.

Other Conditions:

If the driver is going to use a company credit card (Commercial card), an approval letter on letterhead, stamp and wet signature with the company's trade name is required. The signatory must be a company partner or a member of the board of directors. A signature circular of the person who will sign is required.

Removal of Provision:

After you return the car Central, provisions will be removed within a maximum of 7 working days after.

MILEAGE LIMIT

Below is the detailed table of Central company regarding the number of rental days and the mileage limit to be applied. The mileage limits for upper and luxury group vehicles vary according to the vehicle group.

The excess mileage fee for daily rentals is as follows:

• Economy Class vehicles:  1.3₺ per kilometer

• Midium Class vehicles:  1.4₺ per kilometer

• Prestige Class vehicles: 2₺ per kilometer

• Premium Group: 3₺ per kilometer

• Luxury Class vehicles: 4₺ per kilometer

FUEL INFORMATION

Central company delivers the vehicles with full fuel tanks. If you return the vehicle with a fuel level lower than the one indicated on the vehicle delivery form, the fuel cost difference between the indicated level and the actual level will be deducted from the security deposit. In addition to the fuel cost, the following service fees, which vary depending on the vehicle class, will be charged:

Economic Group (Clio, Symbol, etc.) 270₺

Middle Group (Megane, 2008, etc.) 330₺

Prestige and Premium Group (3008, Passat, 320i, A4, etc.)  390₺

Luxury Group (520i, A6, etc.) 420₺

EXTRAS - PAYABLE AT PICK-UP

• Additional Driver

• Navigation System

• Baby Seat

CROSS BORDER TRAVEL

Cross border travel is not usually permitted.

ON THE SPOT ASSISTANCE

In very rare cases you may need our support when you arrived at your pick-up location. Assumed you have problems finding the supplier, its location, or you have problems getting the car, our professional customer service team will assist you in such cases.

Our customer service team is happy to help you 24/7 in your dedicated language.

Yolcu360 Customer Support Line: 0850 360 5 360

Emergency Support Line: 08502228055

INSURANCE AND COVERAGE

The vehicle you are renting is protected against collision, damage, theft, and attempted theft. Violations of the protection coverage will be specified in the document presented to you during the vehicle handover. Please carefully read this document when picking up the vehicle.

IMPORTANT INFORMATION

When picking up the vehicle, the company will conduct a Findeks inquiry.

An additional service fee of 20% will be applied to the usage fee for HGS (Fast Pass) and OGS (Automatic Toll Collection System).

The renter shall use the rented vehicle in accordance with the Traffic Law and Regulations and exercise due care, complying with traffic rules. The renter must comply with the Highway Code, Regulations, and all relevant legislation. The renter cannot evade liability by claiming to be unaware of these obligations. The renter is responsible for all legal and criminal expenses arising from non-compliance with the regulations. After the delivery of the rented vehicle to the renter, any traffic fines issued and not paid by the renter will be paid by the Lessor, and a service fee will be charged to the renter equal to 20% of the Traffic Fine amount, capped at a maximum of 100 TL per transaction. Upon the first written notification, the renter expressly acknowledges and undertakes to immediately pay all additional fees, service charges, penalty fees, and any other costs incurred by the Lessor, without the need for a court order.

If the vehicle is returned before the agreed-upon return date, the refund amount will not cover the entire rental period. The cost of the days the vehicle was used by the customer will be deducted from the total rental fee, and the remaining amount for the unused days will be refunded. This amount will be calculated based on the rental fee for the respective date.

For extensions of reservations made through Yolcu 360, you need to directly contact the Central office where you returned the vehicle to discuss the continuation of your existing rental agreement. Daily extension fees and availability can be obtained by contacting the branch through the provided communication link.

If there is less than 24 hours remaining until the start time of the prepaid reservation, the following cancellation conditions will apply. The remaining amount will be refunded to the credit card you provided during the rental within 7 days.

For reservations of 1-3 days, a deduction of 1 day will apply.

For reservations of 4-7 days, a deduction of 2 days will apply.

For reservations of 8 days or more, a 20% deduction will apply.

If there is more than 24 hours remaining until the start time of the prepaid reservation, there will be no fee deduction for reservation cancellations.

In case the insurance package is added, there will be no fee deduction for cancellations until the start time of the rental.

Other rental conditions, other than the titles mentioned above, will be notified to you during the delivery of the car by a representative of the Central  company, to be submitted for your signature. Please do not forget to read the document presented to you before receiving the car.