REQUIRED DOCUMENTATION:

At the time of pick-up, the following physical documentation* issued in the main driver ́s name must be presented at the rental desk of Europcar:

• Valid Passport/or ID card

• Valid Driving License

  • For Economy Class Vehicles: Minimum 2 years driving license is required.

  • For Medium Vehicles: Minimum 2 years driving license is required.

  • For Upper Class Vehicles: Minimum 3 years driving license is required.

*At least one of them must be chipped.

DRIVER AGE:

Europcar company applies a minimum driver age limit determined according to car segments during delivery. Minimum driver age limits are set out below.

• For Economy Class Vehicles: Minimum 21

• For Medium Vehicles: Minimum 23-24

• For Upper Class and SUV-type Vehicles: Minimum 26-27

MEANS OF PAYMENT:

During car delivery Europcar offices require one or two credit cards issued in the driver's name to cover the deposit. The number of credit cards varies depending on the type of car you will rent.

Note: Please note that if you fail to produce a valid credit card or have insufficient funds available, the car rental agent may refuse to release the vehicle.

SECURITY DEPOSIT FOR THE CAR

Upon collection of the car a security deposit will be blocked on the driver’s credit card. This deposit is determined by the supplier considering your selected car category. Please be informed that the value of one tank of fuel and possible traffic fines can be additionally blocked on your credit card. It is recommended to present a credit card with a chip, pin code, and embossed numbers.

Europcar applies a pre-authorization on the driver's credit card, which must be registered under their own name, during the vehicle pick-up process.

Estimated deposit amounts:

• For Economy Class Vehicles: 1000 TL

• For Medium Vehicles: 1500 TL

• For Upper Class Vehicles: 2000 - 2500 TL

*Note: For luxury cars, two credit cards with the same driver’s name are required for all rentals. The credit card must not be from the same issuer but the required deposit amount must be available only on one of the two cards.

Other Conditions:

If the driver is going to use a company credit card (Commercial card), an approval letter on letterhead, stamp and wet signature with the company's trade name is required. The signatory must be a company partner or a member of the board of directors. A signature circular of the person who will sign is required.

Removal of Provision:

After you return the car Europcar, provisions will be removed within a maximum of 7 working days after.

MILEAGE LIMIT

The detailed table regarding the number of rental days and the mileage limit applied by Europcar is below. In cases where the mileage limit is exceeded, for the economic group segment 1,30 TL; for the middle group segment 1,60 TL for the premium groups 2 TL per km will be charged. 

Europcar company provides detailed information about rental days, applicable km limits, and excess km fees in the voucher provided to you, which is up-to-date.

FUEL INFORMATION

Europcar requires the vehicle to be returned in the same condition as it was provided, including the fuel level. If the vehicle is given to you with a full tank, it should be returned in the same manner. Please ensure to check the fuel gauge when picking up the vehicle. If you return the vehicle with a lower fuel level than when you received it, you will be charged the difference, as indicated in the document presented to you for signature during the return process. Please carefully read the document before signing it.

EXTRAS - PAYABLE AT PICK-UP

• Baby and Child Seat

• Navigation Service

• Additional Driver

• Additional Insurances

CROSS BORDER TRAVEL

Cross border travel is not usually permitted.

ON THE SPOT ASSISTANCE

In very rare cases you may need our support when you arrived at your pick-up location. Assumed you have problems finding the supplier, its location, or you have problems getting the car, our professional customer service team will assist you in such cases.

Our customer service team is happy to help you 24/7 in your dedicated language.

Yolcu360 Customer Support Line: 0850 360 5 360

INSURANCE AND COVERAGE

The vehicle you will rent is protected against crashes, theft, and theft attempts. Damages to third parties are also protected within the limits of traffic insurance. There is no damage exemption in the insurance conditions that we apply. However, the costs of damages that are not properly recorded (accident detection report, alcohol report, documents of the parties involved in the accident, etc.) belong exclusively to the user. In the case of undeclared damages, the damage repair process is definitely not carried out with the driver's statement.

IMPORTANT INFORMATION

The guest who comes to pick up the vehicle must have a valid ID and driver's license. Without these documents, the vehicle cannot be provided.

During the vehicle pick-up process, the company will conduct a Findeks query. A minimum Findeks score of 1300 is required.

If the vehicle is returned before the scheduled return date, the refund amount will not cover the entire rental period. The rental cost for the days the vehicle was used by the guest will be deducted from the total rental amount, and the remaining amount for the unused days will be refunded. This amount is calculated based on the rental cost for the respective date.

Other rental conditions, other than the titles mentioned above, will be notified to you during the delivery of the car by a representative of the Europcar company, to be submitted for your signature. Please do not forget to read the document presented to you before receiving the car.